SHIPPING
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Do you ship international?
Yes we ship to broad range of countries, mainly within Europe.
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When will you send my order?
We aim to send your order the same day, or at latest the next day.
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What are the shipping terms?
You can read our terms here.
PAYMENT
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What payment methods do you accept?
We use Paypal for all international orders. For Swedish orders we accept Paypal and Klarna.
PRODUCT
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How long is the battery cable?
The battery cable depends on battery size. Small comes with a 14cm cable and medium and large 105cm.
SERVICE
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My LEDX lamp has stopped working or is malfunctioning, what should i do?
We are here to help! Our online servicesystem can help you troubleshoot and create a service order. You can create a service order here.
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I broke my LEDX lamp, can you repair it?
We offer a repair service for most kinds of damage to your lamp, the fee will depend on the extent. You can create a service order here.
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My glass has developed cracks, is this normal?
Cracks in the glass is unusual. We have received a batch of lower grade glass, we will help anyone who has experienced this. You can create a service order here.
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Can i buy replacement parts?
We don’t sell spare parts, instead we offer a repair service for a fee if your lamp needs service. You can create a service order here.
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My lamp will lower the effect when i start my enduro engine.
Your lamp is not set in enduro mode. Please see the programming section in the manual.
COMPANY
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What is LEDX company?
We are a small Swedish manufacturing company that is passionate about creating great products. We strive to create quality products that will last long and that are manufactured in a sustainable way. Since January first we are owned by C2 Vertical Safety AB in Uppsala. Read our story here.
CONTACT
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How can i contact LEDX?
You can find our contact information here.